YOU HAVE QUESTIONS.
WE have answers.

Can I edit my order once it's placed?

Due to the processing times of orders with our fulfillment partners, we can not guarantee an order can be edited once placed. Email support@thefunctionist and we'll do out best to edit your order. 

When will I receive my order? 

We offer standard (4-10 business days), expedited (2-8 days), and priority (1-3 days) shipping via USPS. All orders placed via our website are fulfilled by a third party provider. After your order is placed, it will be marked fulfilled when it’s ready to be shipped and picked up by USPS. If you have questions about the status of your order, please reach out to us at support@thefunctionist.com. Orders placed on Friday may not ship until the following Monday morning. We observe all federal holidays. 

What are the shipping fees? 

Shipping fees are determined by our third party logistics provider and depend on your location and the form of delivery. 

How can I receive order updates? 

We send a confirmation email with tracking information when your order ships, so you can follow delivery right to your doorstep. Please keep in mind tracking can take 24 - 48 hours to update.

A note on shipping times--If your USPS tracking shows ‘label created, not yet in the system’—this doesn’t mean the packaging is not on its way. Once fulfilled, your package may go several days without a scan from USPS, which is normal. Our carriers are moving at a very fast pace (particularly during high volume times), so please know that your order is likely moving towards you as fast as they are able to send it. This means sometimes scans are skipped in an effort to speed things up, so don't panic if you see this status.

Do you ship outside of the USA?

Regrettably, we’re only able to sell to customers within the US at the moment. In the near future, we hope to offer our functional foods internationally and we’ll keep our community updated when we can cross borders. Interested in updates on when we can sell internationally and new store launches? Sign up for our community updates by clicking here. 

How can I return or exchange a damaged item?

We're sorry our product did not meet your expectation. Some factors like shipping and handling are outside of our control and issues like this can happen. Please reach out to support@thefunctionist.com with a photo of the damaged item and your shipping address and we’ll send you a replacement for your order for free. 

I didn't like the product.. Can I get a refund? 

We love our products and hope you do too. We believe in the value and benefits of our products and take full responsibility for your satisfaction. If you don’t absolutely love your order for any reason, we’ll give you a full refund* for each item. Let us know within 30 days of receiving your order by sending us a note at support@thefunctionist.com with your order number and how we can improve.

* Full refund means the total amount you paid for each item + shipping and handling + sales tax.
** We reserve the right to refuse any refund/return if abuse is suspected.
*** This refund policy applies to orders placed on thefunctionist.com and is subject to change without notice.

Can I edit my order once it's placed?

Due to the processing times of orders with our fulfillment partners, we can not guarantee an order can be edited once placed. Email support@thefunctionist and we'll do out best!